★★★★★

4.7 stars out of +558 reviews

FAQ

Paintball Arena

FAQ - Paintball

Paintball is a game where players shoot at each other using a paintball marker. When you hit an opponent, they are marked and immediately eliminated from the game. There are many different game modes, with a typical game lasting 4-10 minutes, depending on the number of participants.

Paintballs consist of gelatin capsules filled with water-based paint, which can be washed off clothing within three days. 

According to Danish law, participants must be at least 16 years old to play paintball.

  • Players under 18 must bring a written parental or guardian consent form and present a valid physical passport as identification. Digital copies are not accepted.
  • Players 18 years or older can participate without restrictions but must provide valid photo identification if requested (passport or driver’s license).

Download the parental consent form for players under 18 here.

On average, a two-hour paintball session requires approximately 400 paintballs per person. To avoid running out of ammunition, we recommend the Silver Package with 400 paintballs.

We recommend wearing contact lenses during paintball. However, our staff can assist in adjusting the mask by removing the lens, placing the glasses inside, and then securing the mask again.

This solution works 9 out of 10 times, but we suggest bringing glasses with the smallest frame size for the best fit.

No. Bringing your own paintballs is not allowed at Paintball Arena due to safety concerns.

In most cases, no. However, the level of pain depends on where the shot lands on your body.

The worst possible hit is still tolerable, and we have never experienced anyone crying from pain.

All players receive a mask, gloves, and a freshly washed jumpsuit, which helps minimize discomfort. The mask protects the face, making paintball no more dangerous than other sports.

No. Unfortunately, you cannot play alone.

  • Paintball requires a minimum of 8 players.
  • All other activities require a minimum of 10 players.

Paintball Arena

FAQ - Booking

Saturdays are often fully booked, so we recommend booking at least 3-4 weeks in advance if you need a specific time slot. 

Yes.

  • Paintball requires a minimum of 8 players.
  • All other activities require a minimum of 10 players.
  • You can bring fewer players, but you must still pay for the minimum required number.

If you submit a booking request, we will send a confirmation if your selected time is available. If your preferred time is unavailable, we will contact you to arrange an alternative time.

You only pay for the number of participants who show up on the day, but you must meet the minimum payment requirement.

If your final group size differs by more than ±3 players, please inform us in advance by calling +45 3295 3535 or emailing info@paintballarena.dk.

Yes. All activities at Paintball Arena are at your own risk.

Every participant must agree to this by signing our waiver form.

To save time on arrival, you can fill out the waiver form in advance and bring a printed copy. If someone cancels last-minute, simply cross out their name on the form before submitting it.

Paintball Arena

FAQ - Payment

Yes, a deposit of at least 1,000 DKK is required.

  • You can pay with credit card or MobilePay via the payment link sent to your email and SMS.
  • Alternatively, you can make a bank transfer to:
    Arbejdernes Landsbank
    Reg. 5301 Account: 0274317

Important: Remember to include your customer number in the payment comment.

The remaining balance is paid at Paintball Arena on the day of the event. We accept all major credit cards, including most international cards, as well as cash and MobilePay. 

This depends on how many days in advance you cancel:

  • 10 days or more: Full refund.
  • 48 hours to 9 days: Deposit can be used for a new booking within three months.
  • Less than 48 hours: No refund or rescheduling.
  • Blue Monday bookings: Deposit must be paid 8 weeks in advance. If canceled within 8 weeks, the deposit can be used for another booking but is non-refundable.

Cancellation requests must be made in writing via info@paintballarena.dk or by phone at +45 3295 3535.

Yes. When booking, simply select “Invoice Payment” or “EAN Invoice” as your payment method. 

You can view all our terms and conditions here.

Paintball Arena

FAQ - General Information

We are located 7 minutes on foot from the final stop of bus 2A. Our 6,000 m² indoor event hall and 6,000 m² outdoor area provide plenty of space for fun and active experiences with friends, colleagues, classmates, or family. For a boat ride to the venue, take the harbor ferry from Nordre Toldbod to Refshaleøen—an 11-minute walk from Copenhagen Paintball Arena.

We recommend arriving at least 15 minutes before your event starts. This ensures you start on time and get the full experience.

Paintball Arena customers receive 6 hours of free parking when checking in at our café.
• Register your license plate number on the parking terminal in the café.

  • Enter your phone number to confirm.
  • A confirmation SMS will be sent once the registration is valid.

If staying longer than 6 hours, simply extend your parking session using the same procedure.
Note: We do not receive any payment from parking fines and cannot annul fines.

  • Bringing your own drinks is NOT allowed indoors—drinks must be purchased from our café.
  • If space allows, we may be able to store your drinks in our fridge (at your own risk).
  • You may bring your own food or cake, but all drinks must be bought from the café.
  • Seating is available both indoors and outdoors.

Yes, our changing rooms and showers are available. 

Yes, lockers are available in the changing rooms.

  • Lockers require a 20 DKK coin, which is returned after use.
  • We do not exchange credit card payments for cash, but you can exchange cash-to-cash in the café.

Lost time is not extended.

Please inform us as soon as possible by calling +45 3295 3535. If we do not answer immediately, please try again.

Our reviews

We have 4.7 stars out of 5

Based on + 558 reviews from Trustpilot